By using SocotraBD, you agree that

You will provide accurate and complete information when placing an order. You will use the website only for lawful purposes. You will not attempt to gain unauthorized access to our website or systems. You will not use the website to conduct fraudulent activities. You will not misuse promotional offers, discount codes, or other benefits. You will not reproduce, copy, modify, or distribute website content without our written permission. SocotraBD reserves the right to restrict or terminate access to the website for users who violate these Terms & Conditions.

Customer Information

Customers are responsible for providing correct information when placing an order, including:

Full name, Mobile number, Email address, where applicable, Delivery address, Billing information, Other information required to process the order. SocotraBD will not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

Product Information

SocotraBD makes reasonable efforts to ensure that product names, descriptions, images, specifications, prices, warranty information, and availability displayed on the website are accurate.

However, product information may change from time to time due to manufacturer updates or other circumstances.

Product images are for illustration purposes and may sometimes vary slightly from the actual product due to photography, lighting, screen settings, packaging changes, or manufacturer updates.

The actual product specifications and accessories included with a product shall be determined by the manufacturer’s applicable product specifications and the information provided with the product.

Product Authenticity

SocotraBD is committed to providing authentic and genuine products. Our website states that products are 100% original and that applicable products come with an official warranty.

Customers should retain their purchase invoice and warranty documentation for future warranty or after-sales service requirements.

Warranty coverage is subject to the terms and conditions of the relevant manufacturer or brand.

Product Price

All product prices displayed on SocotraBD are in Bangladeshi Taka (BDT) unless otherwise stated.

We make every effort to ensure that prices displayed on the website are accurate. However, pricing errors may occasionally occur due to technical, typographical, system, supplier, or other errors.

If an item has been listed at an incorrect price, SocotraBD reserves the right to:

Correct the price before order confirmation; or cancel the order and refund any amount already paid by the customer. Promotional prices and discounts may be available only for a limited period or limited quantity.

Product Availability

All products are subject to availability.

A product displayed on the website does not guarantee that the product will remain available until the order is confirmed.

SocotraBD may cancel an order if:

The product is unavailable. There is an inventory error. The product has been discontinued. There is an incorrect product listing. There is an incorrect price. The order is suspected to be fraudulent. The order cannot be fulfilled for reasons beyond our reasonable control. In such cases, the customer will be informed, and any applicable payment will be processed for refund according to our refund procedure.

Order Placement

Customers can place orders through the SocotraBD website by completing the checkout process.

After an order is placed, SocotraBD may contact the customer by phone, SMS, email, WhatsApp, or other available communication methods to verify the order.

An order confirmation does not necessarily constitute final acceptance of the order. SocotraBD reserves the right to verify and confirm an order before dispatch.

Customers may be contacted to confirm:

Product availability, Delivery address, Phone number, Payment details, Product quantity, Other information necessary to process the order.

Order Cancellation

A customer may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return or refund procedure.

SocotraBD may cancel an order at its discretion if:

The product is unavailable. Incorrect pricing or product information is discovered. The customer’s information cannot be verified. Payment verification fails. The order appears fraudulent or suspicious. The delivery location cannot be served. The customer has previously engaged in abusive or fraudulent ordering behavior.

Delivery Charges

Delivery charges may vary depending on:

Delivery location, Product type, Product size and weight, Order value, Promotional offers, Delivery method, Special handling requirements. Any applicable delivery charge will be communicated during the ordering process or before delivery.

Free delivery offers, where applicable, may be subject to specific terms and conditions

Receiving Your Product

Customers should check the product and packaging at the time of delivery whenever reasonably possible.

If the customer notices visible damage to the package or product, the customer should immediately inform the delivery personnel and contact SocotraBD.

Customers should retain the original packaging, accessories, manuals, warranty documents, and invoice until the product has been fully inspected.

For products requiring professional installation, customers should avoid unauthorized installation or modification.

Cancellation, Return & Refund Policy

If you find any missing items, damaged products, quality issues, or receive an incorrect product, please immediately return the package to the delivery agent at the time of delivery.

Once the package has been accepted by the customer, we will not be able to accept any claims regarding missing, incorrect, damaged, or defective items.

Warranty

Not all products sold by us come with a warranty. Warranty coverage is applicable only to products for which the original manufacturer provides an official warranty period. The warranty terms, duration, and coverage will be determined according to the manufacturer’s warranty policy.

If a product covered under warranty develops a defect after purchase, the issue will be resolved through repair in accordance with the applicable warranty terms. Warranty service does not necessarily mean replacement of the product; defective products will generally be repaired as per the manufacturer’s warranty policy.

The service completion and return time for a product submitted under warranty is not fixed. Depending on the nature of the issue and the availability of required spare parts, the service period may take 7 days to a maximum of 40 days or longer. In many cases, the spare parts required for repair may not be readily available in sufficient buffer stock within the country. In such situations, the necessary parts may need to be specially imported, which can require additional time. Therefore, the actual service and return time may vary depending on spare-part availability, import procedures, and the complexity of the repair.

For any service or repair that falls outside the scope of the warranty, SocotraBD reserves the right to charge a service fee. Any such charge will be applied only with the customer’s prior consent.

If any spare part needs to be replaced or added during the warranty service, the customer will generally be responsible for arranging and providing the required part. Alternatively, with the customer’s consent, SocotraBD may arrange and procure the required spare part on the customer’s behalf, subject to advance payment of the applicable cost.

Customers are required to bring the original product box/packaging when submitting a product for a warranty claim. Warranty claims may not be accepted if the original product box/packaging is not provided.

Warranty service is subject to the warranty terms of the respective manufacturer. Warranty generally does not cover issues resulting from: Physical damage, Accidental damage, Liquid or water damage, Improper use, Unauthorized repair, Unauthorized modification, Improper installation, Electrical damage, Negligence, Normal wear and tear, damage caused by external circumstances. Where warranty service is handled by an authorized manufacturer service center.

To submit a warranty claim for a specific product, the customer must provide the purchase receipt/invoice and other valid proof of purchase as required. The product will be accepted for warranty service only after the necessary documents and proof have been verified.

Changes to Terms & Conditions

SocotraBD may revise these Terms & Conditions from time to time.

The latest version will be published on this page.

Customers are encouraged to review this page periodically. Continued use of the website after changes are published will constitute acceptance of the revised Terms & Conditions.