Return & Replacement

Customers may request a return or replacement in accordance with the applicable SocotraBD Return & Refund Policy.

Depending on the product and circumstances, the customer may be required to provide:

Original invoice, order information, original packaging, product accessories, warranty card, serial number, photographs or videos of the issue. Products damaged through misuse, physical damage, unauthorized repair, modification, liquid damage, or other customer-caused circumstances may not qualify for return or replacement.

 

Wrong Product Delivered: If a product different from the one ordered is delivered.

Defective Product Delivered: If the product is defective, damaged, or does not function properly upon delivery.

Missing Parts: If any essential part, component, accessory, or item included with the product is missing from the package.

Incorrect Website Information: If there is a significant difference between the product delivered and the information displayed on our website, such as the product description, image, specifications, or other important details.

Refunds or replacements will be processed after verification.

To initiate a return, contact our customer support at info@socotrabd.com with your order details and reason for return.

Returned products must be in their original packaging, unused, and with all accessories and documentation intact.

Refunds will be processed within 7–14 business days after the returned product is received and inspected. Refunds are issued to the original payment method.

Products that are opened, used, or damaged by the customer are not eligible for return

 

Cancellation, Return & Refund Policy

If you find any missing items, damaged products, quality issues, or receive an incorrect product, please immediately return the package to the delivery agent at the time of delivery.

Once the package has been accepted by the customer, we will not be able to accept any claims regarding missing, incorrect, damaged, or defective items.

 

Refund

Where a refund is approved, SocotraBD will process the refund through the applicable payment method or another appropriate method.

The time required to receive a refund may depend on the payment gateway, bank, mobile financial service provider, or other financial institution.

Refunds may be applicable in situations including:

Cancellation of an eligible order; Product unavailability; Approved return; Approved replacement where refund is agreed; duplicate payment; other circumstances approved by SocotraBD. Applicable delivery charges, transaction fees, processing charges, or other non-refundable amounts may be deducted where applicable.

 

Promotions and Offers

SocotraBD may offer discounts, promotional campaigns, vouchers, gifts, cashback, and other promotional benefits.

Promotions may be subject to additional terms, including:

Specific validity periods, Selected products, Selected brands, Limited quantities, Minimum purchase requirements, Specific payment methods, one offer per customer. Unless expressly stated otherwise, promotional offers cannot be combined.

SocotraBD reserves the right to modify, suspend, or discontinue any promotional campaign.

 

Privacy

SocotraBD may collect customer information necessary to process orders, provide delivery, payment, warranty, installation, after-sales support, and other services.

Customer information may also be used to communicate regarding orders, services, promotions, and website-related matters in accordance with our Privacy Policy.

By using the website, you agree to the applicable terms of our Privacy Policy.